1. INRODUCTION
CryptoGem will respond to all law enforcement requests from
authorized law enforcement officials with proof of authority. These Law
Enforcement Request Guidelines outline how authorized law enforcement officials
can engage and contact us to request customer information.
To
facilitate processing, we require the requests be addressed to the specific
legal entities. In the event that law enforcement is not sure which entity the
request needs to be addressed to, please outline all the legal entities
identified, along with the proper Mutual Legal Assistance Treaty documents if
cross-border law enforcement is involved.
2. LAW ENFORCEMENT
CryptoGem is pleased to
voluntarily cooperate with law enforcement requests from all jurisdictions in
accordance with our terms of use, our privacy policy, and applicable law.
Please contact the following email address for all
other law enforcement requests: requests@CryptoGemSpots.com
3. REQUIRED INFORMATION
To
aid the expedient review of information requests, international law enforcement
officers are advised to provide the following in the request documents:
1.
The name of the law enforcement authority.
2.
Proof that the officer is authorized to request the information (proof of
authority) and their current position within the law enforcement
organization.
3.
Proof of identification of the officer within the law enforcement organization
(e.g. badge number, internal ID number).
4. An
email address from a government domain.
5.
The name of the specific legal entity from which you require information.
6.
Any public addresses or transaction IDs in text format or an Excel file (not
PDF).
For
avoidance of doubt, above documents and communication emails should be in
English.
4. EMERGENCY LAW ENFORCEMENT
REQUESTS
We
require a certain amount of time to conduct an internal investigation to assist
with law enforcement request, a process which usually takes 10-15 working
days.
For
extremely urgent requests, please include URGENT REQUEST in the Subject
Line.